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Aleksandra Prus s.p. assures the quality of goods by the guarantee from importer/producer of goods. Products are guaranteed, if so is stated in the guarantee. This guarantee is valid when the instructions on the guarantee were followed, and upon receipt of invoice. The guarantee periods are listed on the guarantee or invoice. Guarantee information is also listed on the side of the presentation of the product. If there is no information in the guarantee, this product is not guaranteed or indication of it is unknown at the given time. In the latter case, the buyer can contact the provider that will provide up to date information. In the event of damage caused by misuse, negligence, mechanical damage and damages in the event of force majeure, the guarantee does not apply. Furthermore, guarantee cannot be enforced in the event that the goods display visible interference of others, unauthorized personal, wrong management respectively, negligent behavior. In the event that the ordered items are not satisfactory, customer has available 14 days upon the receipt of the goods to withdraw from the contract in writing. The time limit begins on the day following the receipt of goods. The products must then be returned within 30 days after notification of the withdrawal. The cost of returning shall be borne by the customer. Before refund please notify us by e-mail or call us at the phone number to agree on the best way of refund. Cash on delivery shipments are not accepted. Withdrawal from the contract should always be received in writing or in person. Items are to be unused, undamaged and in the original packaging and all admixtures with whom the customer received the goods. Recovery encloses a copy of the original invoice. The purchase price for returned items will be credited to your bank account or if negotiated, regarded as the purchase price credit towards the next purchase. Money is returned exclusively on transaction accounts and not paid in cash. The only cost to the consumer in connection with the cancellation of the contract is the direct cost of returning the goods. If the items are damaged, used, dirty, without the original packaging or damaged, the trader reserves to refuse the refund or charge adequate compensation. The money customer gets back immediately after we receive the goods or at the latest within 30 days.